1. The Family Member's Role

As a JOY Family Member, you:

• Upload photos from the Family Memory Library to your loved one's daily session
• Attach written messages, voice messages, and voice questions to each photo
• View when your loved one opened JOY and see their self-reported wellness check-in trends
• See session streaks (app activity only — not health status or safety)
• Edit or delete memories you have uploaded at any time

2. Best Practices for Photo Uploads

• Choose warm, happy memories: Birthdays, holidays, family gatherings, vacations, milestone moments. The goal is a smile first thing in the morning.
• Use clear, readable photos: Well-lit photos where faces are recognizable. Blurry or dark photos are harder for older eyes to enjoy.
• Label photos accurately: The name and relationship you enter are what your loved one sees with the photo. Take a moment to get them right.
• Use Group / Event mode for gatherings: If the photo has multiple people, use the Group / Event photo type and label it with the occasion (e.g., "Thanksgiving 2022"). This avoids the confusion of "who is this?" for a group photo.
• Add a caption: A short caption appears under the photo and gives your loved one context. "Taken at Dad's 80th birthday party, Chicago" is better than no caption.
• Vary the categories: Upload across multiple categories (Family, Grandchildren, Childhood, Vacations, etc.) to keep the memory library diverse and interesting over time.

3. Voice Messages and Voice Questions

• Voice messages (up to 60 sec): Record yourself speaking warmly to your loved one. Tell them you love them. Share a family update. Describe a recent moment. Your voice is the most powerful thing in their session.
• Voice questions (up to 30 sec): Ask your loved one something about the memory in the photo. "Do you remember where we were when this was taken?" or "What was your favorite part of this trip?" These invite a voice reply and create a real conversation loop.
• Be natural: Speak as you would on a phone call. You don't need a script. Warmth matters more than polish.
• Voice recording requires the mobile app: Voice messages and voice questions can only be recorded in the JOY iOS or Android app. They are not available in the web browser version.

4. Editing and Deleting Memories

• You can edit a memory's name, occasion, caption, written message, and category at any time from the Shared tab → the photo → Edit.
• You can delete a memory permanently. Deleted memories are removed immediately from your loved one's session rotation. This cannot be undone.
• To change the photo or voice recording for an existing memory, delete it and re-upload with the new content.

5. What Not to Upload

• Upsetting photos: illness, injury, funerals, conflict, grief — anything that could cause distress first thing in the morning
• Photos where you do not have the right to share (professionally taken portraits, others' private photos)
• Content that is sexual, violent, or offensive in any way
• False or misleading information in captions or messages

Remember: your loved one trusts JOY as their morning companion. Protect that trust. See our full Community Guidelines.

6. Family Member Responsibilities

By using JOY as a Family Member, you accept responsibility for:

• Ensuring the Primary Member has consented to connecting their account with yours
• Uploading only appropriate, consensual content
• Keeping your account credentials secure
• Not using JOY activity data to make clinical decisions — consult a healthcare professional for medical concerns
• Not using JOY as a substitute for direct communication, professional care, or emergency services