1. The Caregiver's Role

As a JOY caregiver, you:

• Upload photos from the Family Memory Library to your loved one's daily session
• Attach written messages, voice messages, and voice questions to each photo
• View your loved one's daily session activity, mood, and wellness check-ins
• Monitor session streaks and receive notifications about session completion or missed days
• Edit or delete memories you have uploaded at any time
• Configure the Memory Exercises toggle (quiz) in your loved one's Profile Settings

2. Best Practices for Photo Uploads

• Choose warm, happy memories: Birthdays, holidays, family gatherings, vacations, milestone moments. The goal is a smile first thing in the morning.
• Use clear, readable photos: Well-lit photos where faces are recognizable. Blurry or dark photos are harder for older eyes to enjoy.
• Label photos accurately: The name and relationship you enter determine what your loved one sees and what the AI-generated prompts cover. Take a moment to get them right.
• Use Group / Event mode for gatherings: If the photo has multiple people, use the Group / Event photo type and label it with the occasion (e.g., "Thanksgiving 2022"). This avoids the confusion of "who is this?" for a group photo.
• Add a caption: A short caption gives context and makes the AI prompts more specific and meaningful. "Taken at Dad's 80th birthday party, Chicago" is better than no caption.
• Vary the categories: Upload across multiple categories (Family, Grandchildren, Childhood, Vacations, etc.) to keep the memory library diverse and interesting over time.

3. Voice Messages and Voice Questions

• Voice messages (up to 60 sec): Record yourself speaking warmly to your loved one. Tell them you love them. Share a family update. Describe a recent moment. Your voice is the most powerful thing in their session.
• Voice questions (up to 30 sec): Ask your loved one something about the memory in the photo. "Do you remember where we were when this was taken?" or "What was your favorite part of this trip?" These invite a voice reply and create a real conversation loop.
• Be natural: Speak as you would on a phone call. You don't need a script. Warmth matters more than polish.
• Voice recording requires the mobile app: Voice messages and voice questions can only be recorded in the JOY iOS or Android app. They are not available in the web browser version.

4. Memory Exercises (Quiz)

The "Who is this person?" quiz is OFF by default for all users. It can be enabled in your loved one's Profile Settings (Profile → Account → Memory Exercises).

Consider enabling it only if your loved one is working on memory engagement as part of a wellness goal. For cognitively sharp users, leaving it OFF means they see a warm "I remember [Name]!" button instead of a quiz — which is a much more dignified experience for most users.

The quiz requires at least 2 photos of different people to function. When enabled, wrong answers show gentle encouragement — no negative feedback.

5. Editing and Deleting Memories

• You can edit a memory's name, occasion, caption, written message, and category at any time from the Caregiver Dashboard → Edit button.
• You can delete a memory permanently. Deleted memories are removed immediately from your loved one's session rotation. This cannot be undone.
• To change the photo or voice recording for an existing memory, delete it and re-upload with the new content.

6. What Not to Upload

• Upsetting photos: illness, injury, funerals, conflict, grief — anything that could cause distress first thing in the morning
• Photos where you do not have the right to share (professionally taken portraits, others' private photos)
• Content that is sexual, violent, or offensive in any way
• False or misleading information in captions or messages

Remember: your loved one trusts JOY as their morning companion. Protect that trust. See our full Community Guidelines.

7. Caregiver Responsibilities

By using JOY as a caregiver, you accept responsibility for:

• Ensuring the senior has consented to connecting their account with yours
• Uploading only appropriate, consensual content
• Keeping your account credentials secure
• Not using JOY activity data to make clinical decisions — consult a healthcare professional for medical concerns
• Not using JOY as a substitute for direct communication, professional care, or emergency services