1. Account Roles

JOY supports three account roles:

• Primary Member ("I'm joining for myself"): The older adult who uses JOY for daily wellness sessions.
• Family Family Member: An adult family member or trusted person who uploads memories, sends messages, and sees when JOY sessions are completed. Family Member access shows app activity only — not health status, safety, or wellbeing. JOY is not a monitoring or safety service.
• Memory Companion: A trusted non-family individual (friend, neighbor, faith community member) who can send curated conversation prompts and see basic session activity.

2. What Each Role Can See and Do

3. Primary Member Privacy Within the Family Group

Primary Members should be aware that by connecting a Family Member account, the Family Member gains visibility into their daily app activity — session completion, self-reported wellness check-in answers, a 30-day record of which puzzles were played (participation only, never scores), breathing-break counts, and voice replies. This keeps family informed and close. However, Family Member visibility reflects app usage only and should not be interpreted as an indicator of health, safety, or wellbeing. JOY does not alert Family Members if sessions stop. In an emergency, call 911.

• Primary Members are shown what Family Members can see before accepting any connection request
• Primary Members can disconnect a Family Member at any time from Settings → Connected Family

Additional privacy notes:

• Primary Members control their own notification preferences independently of Family Members
• Primary Members can choose whether to record a voice reply on any given day — it is never required
• Primary Members can choose not to answer any wellness check-in question (some questions allow "I'd rather not say" or can be skipped)

4. Linking Accounts

A Family Member connects to a Primary Member account via an invitation code generated in the app. Linking requires:

• The Primary Member (or someone assisting the Primary Member) to have a JOY account and generate a connection code
• The Family Member to enter the code to establish the link

A single Primary Member account can be linked to multiple Family Members. A single Family Member can be linked to multiple Primary Members.

5. Memory Companion Access

The Memory Companion role is not currently available. No one can be invited as a Memory Companion today, and no account holds the role. This section describes how it would work if it is enabled in future, and is kept here so the description exists before anyone can be invited — not because the option is live.

Memory Companions would have limited access compared to connected Family Members. They can:

• See whether the Primary Member completed their session today (yes/no)
• Send curated daily story prompts to the Primary Member (if the feature is enabled)
• Receive a basic notification when the Primary Member completes a session

Memory Companions cannot see photos, wellness answers, puzzle scores, voice replies, or any sensitive personal data. They are trusted conversation partners, not full care monitors.

6. Disconnecting Accounts

Either party can disconnect a family account link by contacting us at joy@joyhealthtechnologies.com. Upon disconnection:

• The Family Member immediately loses access to the Primary Member's activity feed and insights
• Content already uploaded by the Family Member remains in the Primary Member's memory library unless the Family Member or Primary Member requests its removal
• The Primary Member's account and data remain intact