1. Permitted Uses

You may use JOY to:

• Complete daily wellness sessions as a senior user
• Upload family photos, voice messages, written messages, and voice questions as a caregiver
• View activity insights and session reports as a caregiver
• Connect with a loved one as a Memory Companion and send curated prompts
• Manage your account, notification settings, and profile
• Contact support for help with the app

2. Prohibited Technical Uses

You may not:

• Attempt to reverse-engineer, decompile, disassemble, or extract source code from JOY
• Use automated bots, scripts, crawlers, or scrapers to access or extract data from JOY
• Probe, scan, or test the vulnerability of JOY's systems or networks without express written permission from Joy Health Technologies LLC
• Introduce malware, viruses, trojans, ransomware, or any malicious code
• Conduct denial-of-service (DoS or DDoS) attacks against JOY infrastructure
• Bypass, disable, or circumvent any authentication or security measure
• Access another user's account without their explicit permission
• Use the API or backend services in unauthorized ways not described in the app
• Interfere with or disrupt the integrity or performance of JOY or its infrastructure
• Attempt to intercept or modify network traffic between the app and Firebase

3. Prohibited Content Uses

You may not use JOY to upload, transmit, or display content that:

• Is sexually explicit, pornographic, or obscene
• Depicts or promotes violence, self-harm, or abuse
• Is defamatory, harassing, intimidating, or threatening toward any individual
• Promotes hate, discrimination, or violence based on race, ethnicity, religion, gender, sexual orientation, disability, age, or national origin
• Infringes any third party's copyright, trademark, trade secret, or other intellectual property right
• Violates the privacy rights of any individual (e.g., uploading photos of people without their consent, especially in sensitive or private contexts)
• Contains false, misleading, or deceptive representations designed to manipulate your loved one
• Constitutes or facilitates elder abuse, exploitation, or financial fraud
• Constitutes spam, unsolicited commercial communication, or advertising
• Violates any applicable local, state, federal, or international law

4. Prohibited Identity and Account Uses

• Creating accounts under false identities or impersonating another individual
• Creating accounts for a senior user without their knowledge or consent
• Sharing account credentials with individuals outside the authorized family group
• Creating multiple accounts to circumvent suspensions or bans

5. Medical and Safety Boundaries

• You may not use JOY as a substitute for emergency services. Call 911 in emergencies.
• You may not use JOY to deliver medical diagnoses, treatment plans, or clinical recommendations to senior users.
• You may not represent JOY as a HIPAA-compliant health platform to senior users or their healthcare providers.

6. Consequences of Violation

Violations of this AUP may result in, at our sole discretion:

• Removal of specific content
• Temporary suspension of account access
• Permanent termination of account
• Reporting to relevant law enforcement or regulatory authorities
• Legal action for damages

7. Reporting Violations

If you believe someone is using JOY in violation of this AUP — particularly in ways that may harm a senior user — please contact us immediately.