Data Deletion Policy

JOY

Effective: June 27, 2026 · Joy Health Technologies LLC

You have the right to delete your personal data from JOY. This policy explains what data can be deleted, how to delete it, what happens when you do, and what limited exceptions apply.

1. Types of Data You Can Delete

1.1 Delete Individual Memories (In-App — Caregivers)

Caregivers can delete any uploaded photo memory directly in the app:

Open the JOY app → Caregiver Dashboard
Find the memory card and tap Edit
Scroll to the bottom → tap Delete This Memory
Confirm deletion in the dialog

This permanently deletes: the photo from Firebase Storage, voice message (if any), voice question (if any), written message, caption, AI-generated prompts, and all associated Firestore metadata. This is immediate and cannot be undone.

1.2 Delete Your Entire Account and All Data

See our Account Deletion Policy for full steps. Account deletion removes all personal data within 30 days.

1.3 Request Specific Data Deletion

If you want to delete specific data elements (e.g., session history, voice replies, wellness check-ins) without deleting your entire account, email us at joy@joyhealthtechnologies.com with:

Your account email address
Description of what you want deleted
The approximate date range if relevant

We will process your request within 30 days and confirm by email when complete.

2. What Gets Deleted and What Doesn't

Data	Deleted	Notes
Photos	✅ Yes	From Firebase Storage
Voice recordings (messages, questions, replies)	✅ Yes	From Firebase Storage
Account profile (name, email, age range)	✅ Yes	From Firebase Auth and Firestore
Session data (wellness answers, brain scores, mood)	✅ Yes	From Firestore
Push notification tokens	✅ Yes	From Firestore
AI-generated prompts	✅ Yes	From Firestore memory docs
Anonymized aggregate analytics	❌ No	Cannot be re-identified to you once anonymized
Support email correspondence	⚠️ Partial	Retained up to 2 years per our retention policy
Data held under legal hold	❌ No	Only during active legal obligation

3. Third-Party Data

Deleting your JOY account removes data from JOY's Firebase systems. However, data previously transmitted to Anthropic (for AI prompt generation) may remain in Anthropic's systems subject to their own data retention and deletion policies. We send only non-identifying text (name, relationship, caption, category) to Anthropic — no email, photos, or health data.

To request deletion from Anthropic directly: Anthropic Privacy Policy

Apple and Google authentication data (if you used Sign In with Apple or Google Sign-In) is governed by their respective privacy policies and requires deletion through Apple ID / Google Account settings.

4. Timeline

In-app memory deletion: Immediate
Account deletion (full): Within 30 days of confirmed request
Specific data deletion request: Within 30 days of request
Confirmation email: Sent when deletion is complete

To request data deletion: joy@joyhealthtechnologies.com

Subject line: "Data Deletion Request — [your account email]"