1. How to Delete Your Account

You can delete your JOY account directly in the app, at any time:

If you cannot access the app, you may instead email joy@joyhealthtechnologies.com with the subject "Account Deletion Request" and your account email. We will confirm receipt within 5 business days and complete deletion within 30 days. Once we carry out the request, the deletion itself is immediate and irreversible in exactly the same way.

2. What Gets Deleted

Account deletion permanently removes:

• Your Firebase Auth credentials (email, password, OAuth tokens)
• Your Firestore user profile (name, age range, preferences, settings)
• All Family Memory photos from Firebase Storage
• All Family Member voice messages and voice questions from Firebase Storage
• All Primary Member voice replies from Firebase Storage
• All daily session records (wellness answers, puzzle scores, streaks)
• Push notification tokens
• All Firestore sub-collections under your user document
• Family account links (connections between Primary Member and Family Member accounts)

3. What Is Retained After Deletion

• Usage records: Records of how the app was used are kept for product improvement. They contain no photos, recordings or written messages. When you delete your account, your account ID is removed from them, so they are no longer linked to your account.
• Support correspondence: Emails sent to joy@joyhealthtechnologies.com are retained for up to 2 years per our support and legal records policy.
• Legal hold data: If your data is subject to an active legal hold (court order, regulatory inquiry), we retain only what is legally required and for no longer than necessary.

4. Family Account Implications

If a Primary Member deletes their account: The Primary Member's profile, session data, and voice replies are deleted. Family Members linked to this account will lose access to the Primary Member's activity feed. Photos uploaded by Family Members to the Primary Member's memory library will also be deleted as they are stored under the Primary Member's account.

If a Family Member deletes their account: The Family Member's profile is deleted, along with every voice message and voice question they recorded. Photos and written memories they sent stay with the Primary Member who received them, with the Family Member's name removed — unless the Family Member chooses, when deleting, to remove those too, in which case they are deleted from the Primary Member's app as well. The Primary Member's account and activity data remain intact.

5. Payment and Subscriptions

JOY is currently free to use, with no subscriptions and no in-app purchases. There is nothing to cancel before or after deleting your account, and deleting your account will not leave any charge outstanding.

6. There Is No Grace Period

Deletion is immediate, permanent, and cannot be undone. There is no waiting period in which you can change your mind, and no way for us to bring your account back. The moment you confirm deletion in the app, your photos, voice recordings, stories, and session history are erased — we do not keep an archive, a backup copy, or a recoverable record of them.

Because of that, if there is any chance you will want your recordings or photos later, save them before you delete. Please note: Export My Data in the app saves your written details and history, but it does not currently include your photos or voice recordings. To keep copies of those, email us at joy@joyhealthtechnologies.com before deleting and we will send them to you. Once deletion is confirmed, we cannot help you recover anything, however soon afterwards you contact us.