1. How to Delete Your Account

You can delete your JOY account directly in the app, at any time:

If you cannot access the app, you may instead email joy@joyhealthtechnologies.com with the subject "Account Deletion Request" and your account email. We will confirm receipt within 5 business days and complete deletion within 30 days.

2. What Gets Deleted

Account deletion permanently removes:

• Your Firebase Auth credentials (email, password, OAuth tokens)
• Your Firestore user profile (name, age range, preferences, settings)
• All Family Memory photos from Firebase Storage
• All caregiver voice messages and voice questions from Firebase Storage
• All senior voice replies from Firebase Storage
• All daily session records (wellness answers, brain scores, mood, streaks)
• Push notification tokens
• AI-generated reminiscing prompts
• All Firestore sub-collections under your user document
• Family account links (connections between senior and caregiver accounts)

3. What Is Retained After Deletion

• Anonymized analytics: Aggregated usage data with no personal identifiers is retained for product improvement. This cannot be re-linked to your identity.
• Support correspondence: Emails sent to joy@joyhealthtechnologies.com are retained for up to 2 years per our support and legal records policy.
• Legal hold data: If your data is subject to an active legal hold (court order, regulatory inquiry), we retain only what is legally required and for no longer than necessary.

4. Family Account Implications

If a senior deletes their account: The senior's profile, session data, and voice replies are deleted. Caregivers linked to this account will lose access to the senior's activity feed. Photos uploaded by caregivers to the senior's memory library will also be deleted as they are stored under the senior's account.

If a caregiver deletes their account: The caregiver's profile is deleted. Content they uploaded (photos, voice messages) to a senior's memory library will also be deleted as it is linked to the caregiver's upload identity. The senior's account and activity data remain intact.

If a Memory Companion deletes their account: The companion's profile and connection to the senior account is removed. No senior data is affected.

5. Subscription Before Deleting

If you have an active paid subscription, please cancel it before requesting account deletion. Subscriptions are managed by Apple or Google:

• iOS: Settings → Apple ID → Subscriptions → JOY → Cancel
• Android: Google Play → Subscriptions → JOY → Cancel

Account deletion does not automatically cancel an active subscription. Uncanceled subscriptions may continue to bill through the app store. We cannot issue refunds for subscription charges after account deletion.

6. Grace Period

After receiving your deletion request, there is a 30-day window before permanent deletion. During this period, if you change your mind, email us at joy@joyhealthtechnologies.com with subject "Cancel Account Deletion" and we will restore your account. After the 30-day window closes, deletion is permanent and irreversible.