AI Disclaimer

JOY

AI Disclaimer

Effective: June 27, 2026 · Last Updated: June 27, 2026 · Joy Health Technologies LLC

JOY uses artificial intelligence to generate personalized conversation prompts for family memories. This disclaimer explains exactly what AI does in JOY, what data is shared with AI systems, what the limitations of AI-generated content are, and what it is never used for.

1. How JOY Uses AI

JOY uses the Anthropic Claude API for a single specific purpose: generating warm, personalized "reminiscing prompts" when a caregiver uploads a family memory photo.

Example: When a caregiver uploads a Thanksgiving photo and labels it with "Grandma Rose" / "Grandmother" / caption "Thanksgiving 2018 at Mom's house," the AI generates prompts such as:

"Who cooked the turkey that year?"
"What was your favorite dish at this Thanksgiving?"
"Do you remember who was sitting next to you?"

These prompts are stored in Firestore and shown to the senior user during their daily Family Memory session, one per session, rotating through the library.

2. Exactly What Data Is Sent to AI

✅ Data sent to Anthropic: Person's name or occasion label · Relationship · Photo caption · Photo category (e.g., "Holidays")

🚫 Never sent to Anthropic: The actual photo or image · Voice recordings · Written messages · Email addresses · User IDs · Wellness data · Session data · Any personal health information

The AI prompt generation happens inside a Firebase Cloud Function (server-side). Photos remain in Firebase Storage and are never transmitted outside of Google's infrastructure.

3. Limitations of AI-Generated Content

AI-generated prompts are conversation starters — suggestions intended to encourage reminiscing and warm engagement. They have real limitations:

Imperfection: Prompts may occasionally be generic, slightly off-topic, or not fully relevant to a specific memory.
No context: The AI does not know the senior's medical history, cognitive status, emotional state, or family dynamics.
No clinical basis: Prompts are not therapeutic interventions, cognitive exercises, or clinical tools.
No guarantee of accuracy: The AI may occasionally generate a prompt that doesn't match the tone or specifics of the uploaded memory.
Not human-reviewed: Prompts are generated automatically and may not be reviewed by a JOY team member before display.

Caregivers and families are encouraged to use their own judgment about which prompts are appropriate for their loved one on any given day.

4. AI Is Never Used For

Medical diagnosis or health assessment
Cognitive evaluation or screening
Emotional or mental health therapy
Content moderation or safety decisions
User profiling for advertising
Training AI models on your personal data
Any purpose not described in this disclaimer

5. AI Vendor: Anthropic

Item	Detail
Vendor	Anthropic PBC
Model	An Anthropic Claude model (specific version subject to change as Anthropic releases improvements)
API call location	Firebase Cloud Function (server-side, not from device)
Data sent	Text only: name, relationship, caption, category
Data retention by Anthropic	Governed by Anthropic's Privacy Policy
Vendor data retention	We cannot control Anthropic's internal retention of API request logs. Anthropic's data handling is governed solely by their Privacy Policy.
Training on your data	No — Anthropic API calls via API key are not used for model training per Anthropic's policies

6. Fallback When AI Is Unavailable

If the AI prompt generation fails (e.g., API unavailability, network error), JOY automatically falls back to a curated library of 63+ warm reminiscing prompts organized across 10 themes. These are written by the JOY team and cover topics like family, gratitude, seasons, milestones, and childhood. The senior experience is never interrupted.

7. Future AI Features

JOY may introduce additional AI-powered features in the future. Any new use of AI will be disclosed in an updated version of this disclaimer before it is activated, and material changes will be communicated to users via email or in-app notice.

Questions? Contact us at joy@joyhealthtechnologies.com